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Shipment&Delivery
How long does shipping take?
Processing usually takes 3–5 business days. Shipping time depends on your location, but most orders arrive within 7–14 business days.
How are the dolls packaged?
Each doll is carefully protected with layers of packaging and comes in a gift-ready box. Safe delivery is guaranteed.
How is shipping calculated? Do you offer free shipping?
U.S. orders over $49 ship free. Otherwise, shipping is calculated at checkout based on your location.
After-sales & Customer Service
Do you accept returns or exchanges?
Since each doll is handmade and one-of-a-kind, we do not accept returns or exchanges. However, if your order arrives damaged, please contact us within 7 days and we’ll resolve it for you.
What if I received the wrong item?
Contact us within 72 hours with unboxing photos/video, and we’ll resolve it as soon as possible.
How can I contact customer service?
You can reach us via the chat button on our site or email us at hello@laloty.com. We usually reply within 24 hours.